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Frequently Asked Questions
General Information
We are open for walk-ins from 9.30am to 5.30pm, Monday to Friday. We are closed on weekends and public holidays.
Visit us at 39 Woodlands Close #07-05, MEGA@Woodlands, Singapore 737856 (Lift lobby B is the best way up).
Click on wholesale enquiry to submit your request.
Alternatively, you may email to sales@farlee.com.sg or Whatsapp us @ 96650030 or 88172612.
We will get back to you within 1-2 working day.
All Sappè Beauti products are certified by SFA lab for consumption. All products are Halal certified too.
Experience greater results with regular consumption. We recommend you to consume no more than 3 packets/bottles per day.
Do feel free to contact us at 88172612 or 96650030. We are happy to come back to you as soon as we can.
Delivery Information
Free delivery is available for orders above S$50. Local delivery charge is at a flat rate of $5.
If you would like to opt out of delivery, self-collection at our office is available as well. Please Whatsapp us at 88172612 to arrange.
You should be able to receive your items within 1-4 working days.
If you would like to request a specific day delivery, do indicate in the comments section at Checkout.
Do note that all requests are subject to availability.
Please note that the courier will not require a signature for delivery and will leave the parcel in a safe place if no one is home or you are uncontactable. A photo will be taken as proof of delivery.
Our delivery timings are from 9am to 3pm on weekdays, 8am to 11am on weekends.
Please state at the checkout page if you have any special requests e.g. to leave the order in the dry riser. If not, the driver will do his best to leave the parcel in a safe place.
Exchange and Returns
We do apologise for any inconvenience caused.
Just take a photo of the affected item and inform us either via email at sales@farlee.com.sg or Whatsapp us @ 88172612 within 3 working days from the date of delivery. We will follow up with your request accordingly.
Kindly keep your rice bags in a cool and dry area, preferably in the freezer for best results. Free exchange of rice bags with weevils are applicable 5 working days after.
Rice weevils are safe for consumption. https://www.sfa.gov.sg/food-for-thought/article/detail/is-rice-with-weevils-safe-to-eat
We apologise for the inconvenience.
Kindly take a photo of the item and inform us either via email at sales@farlee.com.sg or Whatsapp us @ 88172612 within 3 working days from the date of delivery. We will follow up with your request accordingly.
